Frequently Asked Questions
DNA Testing
Q: What is the difference between legal DNA testing and non-legal (direct-to-consumer) DNA testing?
A: Legal DNA testing: Produces court-admissible results with chain-of-custody documentation. Used for paternity, immigration, court cases, or other legal proceedings.
Non-legal DNA testing: Results are for personal knowledge and not accepted in legal proceedings without the chain-of-custody documentation.
Q: How long does it take to get DNA test results?
A: For most DNA tests, results are returned in 1–2 business days from the time we receive the sample at the laboratory for both non-legal and legal tests. Legal tests include chain-of-custody and may require additional handling time for verification.
Q: What samples do you accept for DNA testing?
A: We accept cheek swabs (buccal swabs) as the primary sample type. Other sample types may be available for specific tests—please check the service page or contact us.
Q: How will I receive my DNA results?
A: Results are delivered securely through customers via email.
Q: Can I request a retest or additional testing?
A: Yes. If you need confirmation or additional testing, contact us to review options, costs, and turnaround times.
DOT Drug Screens
Q: What is a DOT drug screen?
A: A DOT drug screen is a drug and/or alcohol test required by the Department of Transportation for commercial drivers and certain safety-sensitive positions, conducted in accordance with federal regulations.
Q: How do I schedule a DOT drug screen?
A: You can schedule online or contact our support team. We accommodate workplace testing needs and provide compliant collection services.
Q: How long does a DOT drug screen take to process?
A: Negative DOT drug test results are typically available in 24-48 hours, while non-negative results take 3-5 business days, with confirmation taking 2-5 days.
Q: How are results delivered?
A: Results are delivered securely to the employer, authorized recipient, or through your requested delivery method, in compliance with DOT regulations and privacy guidelines.
Level Two Background Checks
Q: What is a Level Two background check?
A: It’s a fingerprint-based background screening used by Florida agencies for positions of trust. It checks both state and national criminal history databases.
Q: How long does a Level Two background check take?
A: Turnaround time is typically 5-7 business days. If additional records are needed, we will notify you of any delays.
Q: What information do you need to start a Level Two background check?
A: Need a valid Government Issued ID or Passport, ORI code and basic identifying information (full name, date of birth, current and previous addresses, and any known aliases) plus consent.
